Privacy Policy

Effective Date: 01.01.2025

Twisted Productions Limited ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, engage with our coaching services, or interact with us in any way.

1. Who We Are

Twisted Productions Limited is a UK-based limited company providing coaching, training, and development services. Our registered office is at:
Building 1000, Cambridge Research Park, CB25 9PD
Company number: 04005045

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect and process the following types of personal data:

Identity and Contact Data: Your name, email address, phone number, and postal address.
Professional Information: Job title, organisation, and areas of interest.
Coaching Session Data: Notes or recordings from coaching sessions (where applicable, and with your consent).
Technical Data: IP address, browser type, time zone, and usage data from our website via cookies and analytics tools.
Payment and Transaction Data: Details of services purchased and billing information.

3. How We Use Your Information

We process your personal data for the following purposes:

To deliver coaching and related services
To respond to enquiries and manage client relationships
To send relevant updates, resources, or marketing communications (with your consent)
To process payments and maintain records
To improve our website and services
To comply with legal or regulatory obligations

4. Lawful Basis for Processing

We rely on one or more of the following lawful bases:

Consent – where you have explicitly agreed to receive marketing or to us retaining session notes
Contract – to fulfil our obligations under a contract for coaching services
Legal Obligation – where we are required to process your data by law
Legitimate Interests – for the improvement and development of our services (in a way that does not override your rights)

5. Sharing Your Data

We will never sell your data. We may share it with:

Trusted third-party service providers (e.g., email or payment platforms) under strict confidentiality agreements
Legal authorities, if required by law

All third parties are required to respect the security of your data and to process it in accordance with UK data protection laws.

6. Data Security

We take appropriate technical and organisational measures to safeguard your personal data. This includes secure storage, limited access, and encryption where appropriate.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which we collected it, including legal, accounting, or reporting requirements.

Coaching records: Typically kept for up to [insert retention period, e.g., 6 years]
Mailing list data: Retained until you unsubscribe

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at:
joel@twistedproductions.co.uk

9. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and collect analytics data. You can set your browser to refuse all or some cookies. For more information, please see our [Cookie Policy].

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated "Effective Date."

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Twisted Productions Limited
Email: joel@twistedproductions.co.uk
Phone: 07973 850 203